Complaint Handling Protocol
Important notice: This complaint-handling process applies to National Home Warranty claims only. If you have not yet submitted a claim, please visit our Make a Claim page to get started. For claims in Alberta, Saskatchewan, or Manitoba, please email hwclaimscanada@aviva.com directly.
Making a Claim
If you have a concern about your claim or our service, we want to hear from you. Our Claim Complaint Handling Process outlines the steps available to help resolve concerns quickly and fairly.
Our claims team is knowledgeable and experienced with Home Warranty Insurance Policies and Limited Warranty Certificates, including coverage, benefits, conditions, exclusions, and limitations. Please have your details and documents ready, including your policy number and any relevant correspondence with your builder so we can better assist you.
Prefer to reach us directly?
Our claims team is here to help.
Phone: 1-888-243-8807
Email: claims@nationalhomewarranty.com
Mon–Fri, 8:30am–4:30pm PT