Make a Claim

Making a Claim

Even with the best efforts of everyone involved, claims can and do happen — and that is nothing to be alarmed about. National Home Warranty acts as your claims administrator: we gather your information, liaise with your builder, and work with Aviva Insurance Company of Canada as the program insurer to ensure warrantable defects are resolved. This page is your starting point.

Applicable for claims in British Columbia only.
For claims in AB, SK, MB, please email
hwclaimscanada@aviva.com

From our roots with a small group of builders in northern Alberta more than thirty years ago, National has grown steadily. Today, with offices in Edmonton, Vancouver, and Langley we provide new home warranty products all across Western Canada. Our evolution continues, and in 2021, we became a part of HUB International.

CLICK BELOW to Submit a Claim

Prefer to reach us directly?

Our claims team is here to help.

Phone: 1-888-243-8807

Email: claims@nationalhomewarranty.com

Mon–Fri, 8:30am–4:30pm PT