Contact Us

Contact National Home Warranty
for the right source of information.

For General Information:

Prairies
Toll Free: 1-800-472-9784
Edmonton: 780-425-2981
Fax: 780-426-2723

British Columbia
Toll Free: 1-888-243-8807
Vancouver: 604-608-6678
Fax: 604-408-1001
Langley: 604-455-9155
Fax: 604-455-9156

Technical Services

Prairies Toll Free: 1-877-575-9155

British Columbia Toll Free: 1-877-575-9155 or 604-669-6430
Email: techservices@nhwg.ca

By Mail

National Home Warranty Services
200-8621 201 Street
Langley, British Columbia V2Y 0G9

By Email

Email us at hwi@nhwg.ca or use the form below.

Contact Me By*

If you are a Homeowner, or represent a Strata or Condominium Corporation

Contact National Home Warranty if you would like to:

  • confirm your home’s enrollment
  • request a warranty replacement document

Inquire about or make a claim by emailing Aviva at hwclaimscanada@aviva.com.

If you are a New Builder

Contact an Account Developer if you are interested in becoming a member of our program.

If you are a new builder, email us at allsales@nhwg.ca.

If you are an Existing Builder Member

Contact our office if you would like to:

  • request marketing material
  • enroll a new unit or project
  • request a Certificate of Possession
  • request renewal information
  • request Support with a claim, or
  • cancel an enrollment

If you are an existing builder member and require a technical services representative, contact Technical Services at techservices@nhwg.ca.

For all other needs, email us at hello@nhwg.ca.

If you are acting on behalf of a client

Contact us if you need to:

  • verify if a unit is enrolled in our warranty program
  • confirm a policy effective date
  • arrange for completed walkthrough paperwork, or
  • obtain a replacement warranty policy

If you need to speak to us on behalf of a client, email us at hello@nhwg.ca.