Additional Options

Alberta

You may request a formal Dispute Resolution Process (DRP) under Section 519 of the Insurance Act. Contact your Claims Representative or Senior Claims Staff for details.

British Columbia

You may request Mediation under the Homeowner Protection Act and Regulation. More information can be found at BC Housing – Warranty Complaints.

For All Insurance Policies

If you remain dissatisfied after escalation to the insurer, you may contact the General Insurance OmbudService (GIO) — an independent dispute resolution service available to all Canadian insurance policyholders.

Website: www.giocanada.org

Need Help?

If you are unsure who to contact or how to proceed, reach out to your Claims Representative for guidance. You can also visit our Make a Claim page or call us at 1-866-957-2314. We are committed to ensuring every concern is reviewed thoroughly and fairly.