To our Valued Customers:

Please be advised that our Edmonton Branch will be closed Wednesday, October 18th through Friday, October 20th. Business will resume on Monday, October 23th at 8:30.
Please contact our reception desk at 604-455-9155 for any urgent concerns or inquiries.

Questions & Answers

Questions & Answers

Where can I obtain proof that my builder is a member of National Home Warranty Group Inc.?
Contact National Home Warranty and ask. We have a list of all our members.

What is a Certificate of Possession (COP)?
It's a document used to determine the effective dates of your policy and provided to the builder at the time of enrollment. When completed, it’s returned to us so we can facilitate the issuing of the Limited Home Warranty Policy. The COP also includes a New Home Walk-through Checklist that can help you identify with your builder, any items that need to be addressed.

Is my house covered with NHW?
Contact National Home Warranty to find out.
Prairies Toll Free: 1-800-472-9784
British Columbia Toll Free: 1-888-243-8807

If you live in BC, you can refer to the Homeowner Protection Office’s “New Homes Registry” if the home was built after November 2007 for more information.

When does a warranty start?
In Alberta and the Prairies, the warranty starts on the date of first occupancy, the date on your occupancy permit or when the title transfers (depending on if the home is custom or spec). For further details, please contact our offices.
If you are buying a home in British Columbia, here are the commencements dates outlined by the Homeowner Protection Act.

Can the warranty be transferred?
No, because there’s no need for it to transfer. The warranty is attached to the home, and is for the benefit of the homeowner.

What is in my warranty package?
Your warranty package consists of your Limited Warranty Policy and a guide to filing a claim. If you live in BC, you’ll also find a decal outlining warranty expiry dates.

When will we receive our Warranty Package?
We issue the warranty package upon receipt of the completed COP form. The policy is mailed using Canada Post and delivery times vary.

I can’t find my policy. Can I get a new copy?
You can. Additional copies can be requested by the homeowner for a nominal charge.

Can I get a copy of the policy on an unsold home?
Warranty policies are available when the warranty commences. Please see “When does a warranty start?"

What does my warranty policy cover?
Please refer to your Limited Warranty Policy documentation. If you live in BC, please refer to the HPO website to download Understanding Warranties Visit here for more information about Home Warranty Insurance in British Columbia

If you have any specific questions, please contact us.

How do I file a Claim?
In order to submit a claim for a warranted defect, you must do so by providing written notice to both National Home Warranty and your builder. You can submit your notice of claim via fax, mail or e-mail. Please refer to our dedicated section on this site for more details on how to file a claim.

News & Articles

On May 4, 2017 Municipal Affairs Minister Shaye Anderson introduced Bill 12 to the Alberta Legislature. Bill 12, New Home Buyer Protection Amendment Act, proposes a move to license home builders across the province of Alberta.

 The last month has seen us celebrating outstanding homebuilding in both the Thompson Okanagan and Lower Mainland with the CHBA Tommy Awards and CHBA Georgie awards.  Both gala events were a spectacular display of the best BC has to offer in style and innovation for new home building. 

Talking to your Builder

 You play a role in making sure you can communicate freely and with ease with your builder throughout every step of the construction process.