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Doing It Right - 3 Steps To Help You Make A Claim - AB
National wants your new home to be a joy to live in. We know, from many years of experience administering new home warranties across western Canada, that occasionally minor defects arise that require fixing.
We want to ensure that the defects that are covered in your limited warranty are repaired professionally, in a timely manner, and with a minimum of disruption.
Take a few minutes to read how the National and its builder members will respond to your concerns about defects in your new home over the duration of your limited warranty.
Step 1
Notify your builder in writing, clearly detailing your potential defects, providing your policy number, the date and all your contact information. Request that the builder responds to your concerns within 15 days, and that appointments are established to complete the required repairs.
It is also quite possible that your builder left you with a schedule or even some forms for you to complete to access his service. Who better than the company that built your home to fix it when problems covered by your warranty a rise?
It is also quite possible that your builder left you with a schedule or even some forms for you to complete to access his service. Who better than the company that built your home to fix it when problems covered by your warranty a rise?
Step 2
If you are not satisfied with the response from your builder, send a copy of your written notice to National. Provide us in detail, your concerns and why you feel they are part of the limited warranty protections. National will then contact your builder and if required, schedule an inspection of your home by one of our professional inspectors. If there are defects covered by your warranty National will arrange to have them repaired by your builder, or by National.
Step 3
If you are not satisfied with the response from National you may seek mediation.
Please refer to your limited warranty certificate for a detailed description of the terms of your warranty and your obligations.
Guide
Doing It Right - PDF
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